General terms and conditions

 1. GENERAL RULES 

Article 1

The General Terms and Conditions for Transport To and From Airports (hereinafter: the terms or the terms and conditions) define the terms and conditions between the carrier, ordering party and passenger, created when ordering services under the contract on the sale and purchase of carriage services for natural persons and baggage to and from airports, in accordance with the regulation of the Republic of Slovenia. Each passenger expressly consents to these terms and is bound by their contents as of the moment of ticket purchase or acceptance, or as of any other carriage contract agreement, in accordance with these terms.

In order to ensure clarity, these terms, for the purposes of carriage services to and from airports, override any other general terms and conditions for the performance of carriage services of natural persons and baggage in domestic and international transit, and any general terms and conditions (used only if specified differently by these terms).

Article 2

The general terms and conditions are a public service announcement, intended to serve the passenger, ordering party, and carrier. They define the internal relationships arising from carriage of natural persons and baggage, the rights and obligations of the carrier and ordering parties in the sale of services and conclusion of a carriage contract, arising from any internal or international transit or airport carriage service.

Article 3

The general terms and conditions and their changes must be published in advance at the carrier’s website and at the carrier’s points of sale.

Article 4

No right to carriage occurs without the purchase or attainment of a valid carriage fare in accordance with the conditions defined in these terms.

 Article 5

The rights and obligations of the carrier and ordering party/passenger, which are not governed by the contract or regulation, are defined based on the custom and practice of road carriage services.

Article 6

These terms and conditions include the following terminology:

• The Carrier means the provider of carriage services for natural persons and luggage in accordance with the contract of carriage concluded between the ordering party/passenger and the carrier and in accordance with the terms and conditions of carriage.
• Other carrier means a carrier who is not the issuer of these terms and conditions, and whose services or products are not or sold by the carrier and the carrier has no influence on the performance of the other carrier’s services.
• Passenger means a natural person who utilizes the carriage services in accordance with these terms and conditions.
• Ordering party means a person, natural or legal, that conveys the demand and orders services of the carriage.
• The Contract of carriage means the contract concluded between the ordering party/passenger and the carrier, which binds the carrier to transport the ordering party/passenger to the agreed destination, and binds the customer to settle the carriage fee.
• Carriage fee is the amount received by the carrier in accordance with the carriage contract.
• Checked baggage is the baggage handed over to the carrier by the passenger based on the baggage carriage contract
• Carry-on baggage is the baggage of smaller dimensions, which may be carried on board by the passenger and stored in the appropriate carry-on baggage storage locations. Carry-on baggage is the sole responsibility of the passenger.4
• Point of departure is the location where the contracted carriage begins.
• Point of arrival is the location where the contracted carriage ends.
•  A discount code offers its holder a discount in various amounts and can be granted to the ordering party in various cases, as listed in these terms and conditions. The validity of discount codes is no more than one (1) year as of their date of issuance. The discount code can only be used in its completion and in a single purchase, any residual amount cannot be used later or transferred nor can it be exchanged for cash. When the discount code is redeemed, the ordering party must purchase goods or services with a value of at least one (1) euro to validly redeem the discount code.
•  A business account (including agency and B2B accounts) is a service provided to legal persons and enables them to enter a business collaboration contract with the carrier. This contract defines the methods of ordering, payment terms and conditions, and other benefits provided to business account partners.

2. CARRIAGE OF NATURAL PERSONS

2.1. CARRIAGE CONTRACT

Article 7

The carriage contract binds the carrier to, in accordance with these terms and conditions and the timetables, transport the passenger from the point of departure to the point of arrival in a safe manner with a vehicle of appropriate size and cleanliness, as customary in road traffic.

The passenger agrees to pay the carriage fee to the carrier. If the passenger refuses to pay the carriage fee, he’s not allowed to enter the vehicle, or he must depart the vehicle at the next stop.

Article 8

The carriage contract is agreed to by the carrier and passenger or ordering party. The contract agreed to with the ordering party binds the carrier to transport the passenger identified by the ordering party in accordance with these terms and conditions.

Article 9

If the carriage contract is canceled by the ordering party more than 30 days before the time of carriage, the ordering party is entitled to a full reimbursement of the carriage fee.

If the carriage contract is canceled by the ordering party less than 30, but more than 5 days before the time of carriage, the ordering party is entitled to a 50% reimbursement of the carriage fee, and the remaining 50% of the carriage fee is considered a contract cancellation fee.

If the carriage contract is canceled by the ordering party less than 5 days before the time of carriage, the ordering party not entitled to any reimbursement of the carriage fee, and the  full carriage fee is considered a contract cancellation fee.

In  case of contract cancellation, the carrier will, at the ordering party’s request, issue a receipt for the payment of the cancellation fee.

Article 10

The carrier agrees to transport the passenger in accordance with the published itinerary and with a vehicle which meets the customary requirements of the type and duration of transport. The carrier guarantees the passenger a designated seat in the vehicle or the transport in a certain vehicle type only in cases, when this is specified in the carriage contract.

The carrier may alter the timetables no more than 30 days before the departure time and no more than 3 hours earlier or after the initially declared time of departure. In case of such a rescheduling, the ordering party may, no later than 20 days before the scheduled departure time, cancel the carriage contract and choose either a discount code in the amount of the full carriage fee, or a reimbursement of the full carriage fee.

The driver may not stop the vehicle outside bus stops and stations, defined in the itinerary.

The driver has the right to stop the vehicle if this is required in order to assure the safety of the vehicle and passengers.

Article 11

The passenger agrees to follow all reasonable safety instructions of the driver. Failure to follow such instructions may cause a removal from the vehicle with no right to reimbursement of the carriage fee. In this case, the carrier and driver are not liable for any damages.

The driver may not allow entry or must remove any person, who:

• Shows visible signs of alcohol, illicit substance, or other psychoactive substance intoxication, violence, or disturbance toward other passengers
• Desires to enter the vehicle with inappropriate luggage or hazardous substances, which are banned from transport as per Article 47 of these terms and conditions.
• Based on his behavior, represents a danger to the transport or passengers, harasses the passengers or the driver or causes other breaches of law and order
• Causes significant distress to other passengers
• Enters in unclean clothes if the driver cannot assign a more appropriate seating arrangement for the said person
• Wishes to enter the vehicle with roller blades, ski boots, or other unstable footwear
• Wears clothes which are unclean to such a degree, that their presence may cause damage to other passengers or the vehicle itself
• Causes damage to the vehicle or luggage of other passengers, or in any other way hinder the performance of the carriage
• Refuses to settle the carriage fee or present a valid ticket or voucher

In cases from the previous paragraph, the driver may interrupt the transport and ensure the safety of the vehicle and other passengers.

The removed passenger has no right or claim to a refund of the carriage fee. In this case, the carrier and driver are not liable for any damages.

The carrier is not required to accept a passenger if his behavior justifiably indicates that he is likely to prevent the carrier from the performance of their obligation to other passengers. In these cases, the carrier is not liable to refund the carriage fee to the passenger, and is not liable for any and all resulting damages to the passenger. The driver may decline entry to the vehicle to persons, or he may remove persons from the vehicle if said persons display signs of violence or inconvenience other passengers and/or the driver or if their behavior can be interpreted as an endangerment of the journey or if the passenger seeks to enter the vehicle with inappropriate luggage or banned substances.

A passenger removed under this article has no claim to a carriage fee reimbursement or any other restitution or compensation.

Article 12

If, during the carriage, the passenger displays signs of any of the infectious diseases defined by regulations, the carrier must take any measures defined in such regulations and transport such a passenger to the closest location, where he may be provided with appropriate medical attention.

The removal of the passenger from the vehicle may only be performed at a bus stop or station.

Article 13

The contract agreed to by the carrier and the ordering party may be agreed for a single or multiple instances of travel, for a single or multiple passengers.

Article 14

The carrier must issue a ticket, valid for a single person or multiple people, in electronic format (PDF file) or in paper format for tickets purchased from the driver, to the passenger. If a passenger purchases a ticket in presale, they are obliged to bring the ticket and present it to the bus driver for validation.

The ticket serves as proof of purchase and carriage contract agreement, but this can be proved in other ways as well.

Article 15

The ticket ensures a single carriage between the point of departure and the point of arrival as listed on the ticket, to the passenger. The passenger is not allowed to exit the vehicle at a station later than the point of arrival.

Article 16

The passenger can purchase the ticket from the driver or at appropriate points of sale, including the carrier’s website.

The ticket can be bought by registered passengers online via a prepaid card, credit card, or through PayPal. The payment must be executed in full at the time of ticket purchase.

Before concluding the ticket purchase process, the ordering party, with a click on the button labeled “Complete order” or similarly labeled buttons consents with the order with a commitment to pay, and accepts these general terms and conditions.

Article 17

The passenger must carry the ticket on his person throughout the duration of carriage, and present it upon request to the driver or controller staff.

The carrier considers the following acts as ticket misuse:

• The use of ticket on a different or longer route than the route indicated on the ticket
• The use of ticket at a date different than the date the ticket was issued for
• The use of a one-way ticket in the opposite direction than indicated on the ticket.
• The use of an incomplete ticket that does not include all the issued information and codes

Article 18

Any violations from the previous article, as identified by the driver or controlling staff, are sanctioned by a payment of five times the value of the carriage fee from the first station on the current line to the target station. 

Article 19

The paper or electronic ticket, purchased at a point of sale, must be presented to the driver upon entry to the vehicle, and upon request, it must be presented to controlling staff at any point during the carriage service. If the passenger refuses to present the ticket, he agrees to depart the vehicle at the first following station of the route. If the vehicles of the carrier are fitted with barcode or QR code readers, the ticket must be validated at the reader (scanner), and ticket validation is required in order to confirm the ticket as a valid proof of carriage fee payment. The passenger must carry the ticket until the completion of his journey.

Article 20

If the carriage fee or other fees are incorrectly accounted, the passenger must supplement the payment to the full amount of the carriage fee, and he is entitled to a refund of any excess payment. The claim for an excess payment refund can be submitted in written form no later than within 30 days of the completed journey.

If the passenger wishes to exit the vehicle at a station before the point of arrival as designated on the ticket, he is not entitled to any refunds.

Article 21

The passenger agrees to enter the appropriate vehicle on the point of departure or an intermediate station, and depart the vehicle on the point of arrival. Passengers who wish to enter the vehicle on the station or bus stop must wait in a safe location no less than one (1) meter removed from the roadway, and wait for the vehicle to come to a complete stop before boarding.

The passenger may enter or exit the vehicle only at stations designated as stops in the route itinerary, and may not enter or exit the vehicle at any other point during the journey. Passengers generally use the middle or rear doors to disembark. The entry or exit is to be performed quickly and without delay, accounting for any limitations of passengers with disabilities or other impairments.

Article 22

The passenger has the right to cancel the contract before this comes into force. In this case, article 9 of these terms and conditions defines the terms of cancellation. The terms of carriage of this article and the carriage contract cannot be changed to the detriment of the passenger.

In contracts, agreed remotely or outside the place of business (such as online contracts), the provisions of the Consumer Protection Law referring to the consumer’s right to notify the vendor of contract cancellation within 14 days of purchase without cause or recourse, do not apply.

Article 23

Traveler tardiness

The carrier will, to the best of his ability, ensure that the vehicle departs the point of departure at the exact time specified in the notice to passengers. The vehicle will not wait for passengers.

We recommend that passengers arrive at the point of departure no less than 15 minutes before the scheduled beginning of the journey.

In cases of passenger tardiness, the carriage contract between the passenger and carrier is canceled, carriage fees are not reimbursed, and any fees paid are considered contract cancellation fee.

 Article 24

Carrier tardiness

The ordering party agrees that the carrier has the right to tardiness of up to two (2) hours, which can be the result of traffic, weather conditions, or other unpredictable factors, which the ordering party should take into account when placing his order.

The carrier makes an effort to depart at the exact time listed on the itinerary of the carrier.

If the passenger misses a connecting carriage with a different carrier due to the late arrival of the carrier, the carrier shall not be liable for any resulting damages, as long as any of the following conditions apply:

The delay was due to circumstances either unforeseen or unpredictable, which could not be influenced, mitigated, prevented or avoided by the carrier (force majeure).

The delay was due to circumstances either unforeseen or unpredictable notwithstanding the due care of the carrier.

In all other cases the ordering party is entitled to a compensation by way of and limited to the amount of the paid fee or an additional discount code in the value of the paid fee.

Article 25

If the carriage is interrupted due to other unexpected events for which the passenger cannot be held accountable, the passenger holds the right to:

• Request from the carrier a transfer back to the destination location along with his baggage  with the carrier’s or other vehicle, within a reasonable timeframe
• Request from the carrier a transfer back to the departure location along with his baggage within a reasonable time frame, and a reimbursement of carriage fees
• Withdraw from the contract and to request a refund of the paid carriage fee.

In cases from point 2 and 3 of the previous paragraph, the paid carriage fee is reimbursed in the form of a discount code.

Article 26

In case of non-performance or interruption of the carriage due to a force majeure situation, the commitments in the previous article do not apply.

Article 27

If the carriage does not commence in accordance with the timetable of the carrier or at the time defined in the contract, the passenger or ordering party may withdraw from the contract and demand a full reimbursement of the carriage fee.

In cases of unexpected circumstances, which can lead to a delay of the carriage on departure, the carrier shall, no later than 3 hours prior to departure, notify the passenger via text message or email of the changed departure time. If the carrier cannot access a cellular or web network, this is considered force majeure, and the carrier shall not be held liable for the lack of passenger notification.

Due to unexpected changes, the carrier may send an additional/new notification with new information about the departure time. The passenger should take the last message into account.

Article 28

The ordering party is liable for any claims arising from the carriage contract to the carrier.

 
Article 29

In case of any other unexpected interruptions of the carriage, the ordering party is not entitled to any other reimbursements or compensation for damages and the ordering party waives any claims for damages towards the carrier in such cases, except if it is proven that the interruption was caused intentionally or by gross negligence of the carrier.

Article 30

In case of non-performance or interruption of the carriage due to a force majeure situation (external reasons that are unforeseeable and could not be averted and/or deflected) which prevents a timely pursuit of the drive, the carrier is not liable for any damages nor does he have the obligation to give any refund of carriage fee to the ordering party.

Acts of terrorism and cyber attacks are also considered as force majeure.

An act of terrorism is any violent act which endangers human life, movable or immovable property or infrastructure, either by force, violence or threat, and is made for political, religious, ideological or similar purposes and intended to influence the government of a country or to intimidate the public or some part of it, or has such an effect.

A cyber attack is a malicious attack using or through the operation of a computer, computer system, computer software or hardware, data collection, information databases, microchip, integrated circuit or similar device in computer or other equipment, malicious code or process in some other electronic system.

2.2 CARRIAGE FEES

Article 31

The carriage fee for an individual route is not fixed, but can change with time and depends on the demand for an individual route at an individual time.

2.3 LIABILITIES OF THE CARRIER

Article 32

The carrier is liable for any detriment that may arise during the embarking, disembarking or carriage as a consequence of death, injury, or health detriment of the passenger, if the carrier was culpable in the detriment, unless the carrier can prove that the detriment was the result of a passenger’s actions or a cause that was unforeseeable and could not be averted and/or deflected – force majeure.

Article 33

The carrier is liable for damage arising from loss or damage as a consequence of death, injury, or health detriment of the passenger in line with the provisions of mandatory insurance of passengers in public transport and applicable legislation.

Article 34 

Unless these terms and conditions specify otherwise, the carrier is not liable for any loss or damage caused by delay or interruption of carriage, unless the passenger can prove that the carrier was culpable in the occurrence of the damages.

Article 35 

The ordering party may file a complaint regarding the late execution or interruption of carriage within 15 days after the services were or should have been carried out. In all other cases, the carrier is not liable for any claims.

Article 36

In cases of breakdown of the vehicle, the carrier shall provide substitute means of transportation. If a replacement vehicle cannot be provided in four (4) hours following the interruption of the carriage due to the breakdown, the ordering party shall obtain a full refund of the paid carriage fee in the form of a discount code.

In cases of a breakdown of the vehicle, where the carrier has provided a substitute means transportation, the carrier does not ensure any possible premium services listed on the ticket (such as Wi-Fi Internet access) nor is the carrier liable for any other reimbursements or carriage fare reductions.

In cases of a breakdown of the vehicle, where the carrier has provided substitute means of transportation, the ordering party is not entitled to any other reimbursements or damages, unless it is proven that the mechanical breakdown was caused by gross negligence or intent of the carrier.

2.4 LIABILITIES OF THE PASSENGER

Article 37

Passengers are not allowed to smoke, consume alcoholic beverages or spirits and/or consume inappropriate (such as greasy or liquid) food in the vehicle and are liable for the recovery and cleaning and repair costs resulting from their actions (vomiting, urinating, littering).

Passengers are obliged to use seatbelts if these are installed in the vehicle. Passengers are obliged to sit in the direction implied by the seat for their safety. No walking is permitted inside the bus cabin while the vehicle is moving. The carrier does not accept any liability for any damages arising from the customer’s failure to adhere to the above terms.

Article 38

The passenger is liable for any damage arising from their intentional actions or negligence, and will cover any cleaning and repair costs based on the valid price list or actual costs.

Article 39

When traveling in the vehicle, passengers are forbidden to: open the doors during the drive, throw objects out of or around the vehicle, obstruct the vehicle exits, destroy or steal appliances or soil the inside or the outside of the vehicle or act in any other way that would diminish the capacity to carry out the carriage or cause damage to other passengers, their belongings, the carrier and its assets, other assets or to the environment.

The passenger is liable for any damage caused to the vehicle, bus stop, station, or other objects serving public transportation in the amount of actual damages incurred.

The passenger is liable for damages to the carrier and other passengers based on the general indemnity and restitution legal practice.

3 BAGGAGE TRANSPORT

3.1 HAND LUGGAGE, CHECKED LUGGAGE

Article 40 

The carrier is obliged to take onboard the vehicle only small pieces of hand baggage (suitcases, handbags, clothes, bags) that do not exceed the weight, dimensions and number limitations stated in these terms and conditions, and other baggage can only be taken on board if it was correctly checked in and paid at the time of fare purchase. If the dimensions, weight and quantity of the baggage are not within the limits defined in these terms and conditions or if they were not paid for at the time of ticket purchase, the driver is entitled to reject the transfer of such baggage. All baggage, including sports equipment, must be suitably packed for carriage for safety reasons and so that it does not damage or harm or dirty other baggage and/or the vehicle in any way. If the baggage is not suitably packed, the carrier can at its sole discretion reject the carriage of such baggage. In cases when the baggage that was not included at the time of purchase, but is properly packed and there is enough space in the vehicle, the carrier can transport the additional baggage but will charge the transport of such baggage to the passenger according to the valid price list of the carrier.

Article 41

The carrier will charge the transport of checked baggage to the passenger according to the valid price list, unless otherwise defined by the carriage contract.

Collapsible buggies and collapsible wheelchairs shall be conveyed free of charge.

Article 42

The carry-on luggage transported as part of the fare is limited to items weighing less than 10kg (handbags, smaller packages), with a maximum size of 42cm x 30cm x 18cm per item - items, which can be stored onto the baggage shelf above the seats in the bus or to be held by the passenger or stored under the seat, in such a way that they do not impede the safety of transport, take an additional seat, or impede other passengers. Items, which due to their nature or dimensions, could limit the safety of passengers or inconvenience them, can be rejected from the cabin and placed in the storage as special checked luggage. The carry-on luggage is transported free of charge.

Article 43

Checked baggage includes packed objects lighter than 20kg, which accompany the passenger (suitcases, bags, baskets, boxes, buggies, chairs, musical instruments), and any other objects, whose dimensions and weight do not limit their placement into the checked baggage storage area, and do not limit the timely loading and unloading of checked baggage. The baggage from the preceding paragraph is transported in the storage area intended for checked baggage.

Checked baggage, included in the fare price, is limited to two items per passenger and limited to a size of 80cm x 50cm x 30cm. Slight deviations to these dimensions are also permitted for the additional baggage as long as the total dimensions of the item do not exceed 160cm. In some cases, depending on available capacity, a passenger may check an additional piece of paid (additional) luggage, measuring no more than 80cm x 50cm x 30cm and weighing no more than 20kg. Slight deviations to these dimensions are also permitted, as long as the total dimensions of the item do not exceed 160cm. The transportation of such additional luggage is subject to a fee in accordance with the valid price list of the carrier. Passengers are generally not entitled to more than a single piece of checked luggage.

The carrier can accept a larger number of checked luggage items, depending on available space, and ensure that this luggage does not overburden the vehicle, under the condition that such additional luggage is announced and paid for in advance during ticket purchase.

The transport of bicycles is possible under the following conditions:

If the vehicle is equipped with a bicycle rack or there is sufficient space in the storage area (the personal luggage of other passengers is given priority).

If the bicycle is appropriately packaged in a suitcase, bag, or box.

If the bicycle is not dirty and does not pose a risk of dirtying other baggage.

If the bicycle can be placed in storage safely and does not pose a risk of incurring damage to the bicycle itself or other stored baggage.

Bicycles must be of standard dimensions and without attachments, and cannot exceed the weight of 25kg. Tandem bicycles or trikes will not be transported.

Article 44

The passenger will reimburse the carrier for any damages caused due to the properties or state of the baggage, unless this was previously known to the carrier.

Article 45

The carrier is bound to deliver checked baggage at the point of arrival, immediately after the transport is concluded. The carrier is under no obligation to ensure that a passenger has the right to claim a particular piece of baggage. 

Article 46

If the passenger fails to take possession of their baggage upon arrival at the point of arrival for any reason, the carrier will store the baggage at the passenger’s cost and risk for a period of 30 days in a safe storage place, or will store the baggage with an external storage provider, but assumes the responsibility for the selection of the storage provider. Found items are processed in accordance with the regulation governing the handling of lost items.

Article 47 

The passenger is not allowed to check in or carry on items including:

• Combustible, explosive, radioactive, corrosive, infectious, poisonous or other items, the properties of which represent a particular danger to other passengers, the driver, the vehicle, or the environment (such as poisons, corrosive materials, acids, magnets, viral or bacterial items),
• items, the transport of which is banned by regulation or public order constraints, items individually exceeding 20kg of weight or items larger than 80cm x 50cm x 30cm,
• other items, which are inappropriately packed or protected and may therefore cause damage or injury to other passengers or the carrier.
• Items and objects, which are banned by law (drugs, weapons, psychoactive substances).

Article 48

Technical devices, easily breakable or perishable items can be accepted by the carrier as baggage, but only at the risk of the passenger or ordering party, with an express understanding that the carrier shall not be liable for any damages to such items under any circumstances. The passenger or ordering party must notify the driving staff upon check-in of such baggage, and the nature of the baggage will be entered into the confirmation of baggage receipt. The carrier shall not convey items which include valuables (jewelry, bonds, or other valuables). Valuable items must be carried in carry-on luggage. 

Article 49

Any liability for damages arising from loss, theft, or damages to checked baggage is  governed by the regulatory provisions governing baggage conveyance. The carrier is only liable for the damages incurred from theft, loss, or damage to carry-on luggage if the passenger can prove that the carrier was culpable in the circumstances leading to damages. If the loss or damage arose under circumstances, which caused the death, injury or health detriment of the passenger, the carrier is liable for the carry on luggage, unless he can prove that the damage was incurred by an action of the passenger or force majeure.

The carrier shall not be held liable for any damages or loss of carrying on luggage when the damage is the result of an action of the passenger.

Article 50

The carrier shall be held liable for any damages incurred during the delays in the handover of the checked baggage in accordance with these terms and conditions, specifically in the sections defining the indemnity of the carrier for the damages caused in the delay of passenger transport.

Article 51

If a delivered piece of baggage is not handed over to the passenger within 7 days of the completion of the carriage, it is considered lost. If the carrier issues a statement prior to the deadline in the preceding paragraph, stating that the passenger’s baggage is lost, it is considered lost as of the day when the carrier notified the passenger of the loss.

Article 52

The carrier shall not be held liable for the loss or damages of baggage, unless the passenger lodges a complaint immediately after the completion  of the journey or the recovery of the checked luggage. If the damage to the luggage was incurred due to a traffic accident or a different cause, which may have prevented the passenger from lodging their complaint by the listed deadline, the passenger must lodge a complaint as soon as possible, but no later than 30 days as of the date when the carriage was or was scheduled to be executed.

4. FOUND ITEMS

Article 53

Found items are items lost or forgotten by passengers in the vehicle.

Article 54

The driving staff is obliged to look over the vehicle after all passengers have exited the vehicle at its final destination. Found items must be handed over to the appropriate representative of the carrier and logged in the book of found items in accordance with the procedures of the carrier. The claimant shall take possession of the lost item based on the proof of identity and the establishment of actual claim to the lost item (statement on the route, time, description of item and other circumstances, which can be used to prove ownership). The claim of a found item is confirmed by the claimant with a signature in the book of found items. 

The requirement of the preceding paragraph is valid for all employees of the carrier if the found item is claimed at bus stations, washing stations, or other location of the carrier.

Article 55

Cash, jewelry, or other items of significant value must be stored in a vault. 

Article 56

Found wallets including cash and/or personal identification documents must be delivered to a police station as soon as possible and no later than within 24 hours of them being found. If the found items make it possible to establish the owner’s identity or their address, the owner is notified of the find in writing.

In case of found items containing banned substances or items (drugs, weapons, etc.), the carrier shall immediately deliver the items to the closest police station.

Article 57

If the carrier cannot deliver the found items to their owner, they should be stored:

• Found items of significant value are stored for 30 days, after which they are logged, delivered to a police station or disposed.
• Found items of trivial value are stored for a period of 30 days as of the time of their finding. After this deadline, they are donated to humanitarian organizations or disposed.
• Easily perishable items are not stored and are disposed of after finding. 

4. TRANSPORT OF CHILDREN

Article 58

A child is a person younger than 2 years of age. If at least one of the passengers is a child or an infant, the carrier shall, under the condition of a timely announcement, ensure an appropriate number of child seats, depending on the number and age of children declared during ticket purchase. If the ordering party does not declare the number of children during the ticket purchase or if the ordering party purchases the ticket at the vehicle itself, the carrier is not bound to facilitate the carriage for the child or its caretaker. In this case, the carrier is not liable for any damages which might be incurred by the ordering party/passenger.

5. TRANSPORT OF ANIMALS

Article 59

Unless these terms and conditions state otherwise, the carrier does not guarantee transport for animals. Exceptions include:

• Police and mountain rescue dogs accompanied by their handler. The transportation of police and mountain rescue dogs is subject to a fee defined for regular passengers.
• Guide dogs for visually and otherwise impaired passengers. Guide dogs for visually and otherwise impaired persons may be transported without muzzles and are transported free of charge. Guide dogs for visually and otherwise impaired persons must be clearly identifiable by visual cues (braces or badges).
• The transport of dogs shall be facilitated only in cases when the handler assumes full responsibility for the dog and guarantees that the dog meets all conditions defined in valid veterinary regulation for non-commercial carriage (access to public spaces and public transport vehicles).
• Unclean and wet dogs are not transported by the carrier. If the vehicle is booked to capacity, dogs are not transported by the carrier.

Article 60

Smaller animals (including dogs) may be transported as hand luggage in appropriate carriers (cages), at the full responsibility of the passenger who must ensure that the animals do not hinder or cause distress to other passengers. Dangerous or venomous animals may not be transported. Animals are not permitted to move freely within the vehicle or untidy the vehicle.

The transport of animals from the 1st paragraph shall be facilitated only in cases when the handler assumes the full responsibility for the dog and guarantees that the dog meets all conditions defined in valid veterinary regulation for non-commercial carriage (access to public spaces and public transport vehicles). 

If the vehicle is booked to capacity, animals are not transported by the carrier.

The transport of smaller animals carried on board as hand luggage is free of charge.

6. MULTI-CARRIER TRANSPORT

Article 61

In transport, facilitated by multiple carriers, any loss or damage to baggage or items, as well as delays in transport, are the inseparable liability of the carrier who agreed on the carriage contract, the carrier where the loss or damage occurred, and the final carrier of the trip.

If it cannot be established where the damage or loss occurred, all carriers are solidarily liable for any damages. If the carrier subcontracts the execution of carriage to a third party (subcarrier), the carrier is liable for any claims from the carriage contract.

Article 62

In the case of loss or damage caused by the death, injury or health detriment of the passenger or caused by a delay in the transport of the passenger, the carrier who agreed to the carriage contract and the carrier whose route was the source of death, injury or damage, or delay in transport took place are solidarily liable for any damages.

Article 63 

The carrier who, in accordance with tariffs, reimburses the passenger, has the right to recourse to other carriers, who share responsibility in the claim. If the extent of damage incurred in individual parts of the journey cannot be established, each carrier is liable for the damage in proportion to the share of the route they delivered.

7. RETURNS 

Article 64

Claims arising from the carriage contract can be put forward with a written returns claim, issued with the carrier, within 8 days of the issuance of the bill or the occurrence of the event or through a lawsuit, entered with the court with jurisdiction over the event, if the carrier fails to respond in writing to the claim within eight (8) days of receipt of claim.

8. CLAIMS STATUTE OF LIMITATIONS

Article 65 

The statute of limitations on claims from item or baggage carriage contracts is one year. The claims expiration begins:

For claims related to item or baggage damage or a delay in delivery of items or baggage, from the day when the carrier delivered the items or baggage

For claims related to loss of items or baggage, as of the day when these terms and condition define the object as being lost. 

Article 66

Claims from death, injury or health detriment of the passenger expire after two years. The statute of limitation on claims from death, injury or health detriment to passengers comes into force on the day when the journey ended, and in case of claims from death of passenger, on the date of death.

Article 67

Statutory claim expiration is suspended when the carrier receives a written complaint. The statute continues after the claimant has received a written response to their complaint.

Later complaints in the same matter do not delay their expiration. The statute of limitation cannot complete until 8 days have passed from the day of receipt of carrier response to complaint.

9. CONFIDENTIALITY

Article 68

The carrier will treat all information regarding the concluded contracts or in connection with these contracts as a business secret. This confidentiality does not extend to information as required by applicable legislation or by any competent authority.

10. PERSONAL DATA PROTECTION AND USE

Article 69

Personal and other data of the ordering party/passenger received by the carrier through the service or in connection to the carriage service is the information needed for the fulfillment of contractual or legal obligations. 

By accepting the carrier privacy policy, which is an integral part of these terms and conditions, the ordering party/passenger authorizes and permits the carrier to process their personal data in connection with services as defined in these terms and conditions and in the privacy policy.

The carrier shall secure and manage all personal data of the ordering party/passenger in accordance with valid regulation concerning personal data protection.

11. FINAL PROVISIONS 

Article 70

The carriage contract, concluded in accordance with these terms and conditions, shall be governed by and construed in accordance with the law of the domain of the carrier. The United Nations Convention on Contracts for the International Sale of Goods (CISG, April 11 1980) does not apply to the carriage contract.

The parties hereby agree that all matters shall be resolved by mutual agreement.

If that is not possible, the parties agree that the jurisdiction for all disputes regarding the carriage contract shall be given to the materially competent court that has territorial jurisdiction by the domicile of the carrier. 

If more than one carrier was involved in the carriage, the ordering party/passenger or any other person entitled to damages can only file a lawsuit and/or claim against the carrier responsible for the carriage when the incident occurred, except in cases when the first carrier has expressly assumed liability for the whole carriage. 

In cases of discrepancies between these terms and conditions in different languages, the Slovenian version prevails.

For interpretation of these terms and conditions regarding the carriage contract, the law of the country of the domicile of the carrier applies.

The Euro is the currency of business under these terms and conditions, all purchases are made in Euro, regardless of the currency chosen for the transaction by the ordering party during the booking process.

The carrier reserves the right to alter or amend these terms and conditions at any moment and publish them at www.nomago.si.

The terms and conditions come in to force on 4.7.2018 The terms and conditions are published online at https://shuttle.nomago.si/en/home and at points of sale.

Ljubljana, 29.6.2018

NOMAGO, storitve mobilnosti in potovanj, d.o.o.

Directors:

mag. Sandi Brataševec, Chief Executive Office

Marjan Beltram, Chief Travel and Mobility Officer