Frequently asked questions

Various subcontractors provide transportation services, so the pick-up/drop-off points vary depending on the transport provider. The exact pick-up/drop-off location is indicated on the ticket, which you will receive via email after purchase.

Pick-up points in Ljubljana:

• Shuttle transport to Ljubljana Airport (Brnik): boarding at platform 1, 
• Tripstair Transport: boarding at platform number 25, 
• DRD: boarding in front of Hotel Union, 
• Anja Transport: boarding opposite platform 25.

Boarding/alighting at the selected address is only possible if you are in Ljubljana and require transportation to Ljubljana Airport (Brnik). You can choose this option when booking/purchasing a seat up to 24 hours before the scheduled departure. For the boarding or alighting location, you appropriately select the option "Ljubljana (boarding/alighting at desired address)".

In the case of traveling to Venice Airport (Marco Polo or Treviso), boarding at the desired address is not possible. Departures are exclusively from Ljubljana - the main bus station. The exact boarding/alighting station is indicated on the ticket, which you receive upon reservation via email.

Our vehicles are located near the exit of Terminal B (Arrivals). The Nomago sales point is also located at Terminal B (Arrivals).

Transportation to other airports is provided by various subcontractors, so the boarding/alighting points depend on the transport provider. The boarding/alighting point is indicated on the ticket, which you receive via email after making the purchase.

We conduct transportation services with van vehicles. The vehicles are adapted for passenger transport and are equipped with all necessary safety equipment.

Yes, with prior booking at +386 1431 77 77 or at shuttle@nomago.si.

In addition to purchasing tickets online, you can also purchase them at the Nomago Travel office, located at Trg Ajdovščine 1, 1000 Ljubljana.

If you wish to reserve transportation to Ljubljana Airport, you can do so at the Nomago Shuttle sales point located in Terminal B (arrivals).

To pay by invoice, please call our info centre +386 1431 77 77  and we will make the necessary arrangements.

All departures posted on the website are confirmed. Cancellations can only occur in cases of force majeure, over which we have no control.

We advise you to make your reservation immediately after purchasing your plane ticket. The ticket price may increase as the departure date approaches, and by purchasing in advance, you also secure a seat in the vehicle. 

The services are operated by vans, which are unfortunately not adapted for people with disabilities.

Most carriers accept e-tickets, so there's no need to print them. However, a small number of transport providers require the ticket to be printed. This information is visible on the ticket you receive after purchase.

You will receive your e-ticket immediately after payment to the email address you entered at the time of booking.

Luggage is transported in accordance with the General Transport Conditions. Every passenger is allowed 1 piece of carry-on luggage (up to 10 kg) and 1 piece of checked luggage (up to 20 kg). 

Due to space constraints, larger sports equipment and bicycles cannot be transported.

Transportation of small animals (e.g., dogs and cats) is possible only with prior approval from Nomago and if the animal is traveling with its owner. For additional information, please contact us at shuttle@nomago.si or +38614317777.

Already during booking, it's important to enter your flight number to facilitate tracking your arrival. In case your flight is delayed, please notify us as soon as possible by calling +38614317777 24/7. We will try to find the most optimal solution for you within the available options at that time. 

According to the general terms and conditions, cancellation of transportation is possible according to the following cancellation scale:

• More than 48 hours before the start of the journey, 90% of the fare is refunded to the customer in the form of a promo code, while the remaining 10% of the fare represents a cancellation fee for terminating the transportation contract.
• Between 48 to 24 hours before the start of the journey, 50% of the fare is refunded to the customer in the form of a promo code, while the other 50% of the fare represents a cancellation fee for terminating the transportation contract.
• Less than 24 hours before the start of the journey, 20% of the fare is refunded to the customer in the form of a promo code, while the remaining 80% of the fare represents a cancellation fee for terminating the contract.

To cancel the transportation, please contact us at shuttle@nomago.si.

Yes, with prior notice at +386 1 431 77 77 or at shuttle@nomago.si.

Please call us immediately at +386 1 431 77 77 (24/7).

You can submit a complaint/compliment/suggestion in writing to the email address or to the telephone number +386 1 431 77 77.

If there are available seats on another departure, we can arrange a ticket change for you. To make a change, please write to us at shuttle@nomago.si.

Ticket purchase is possible via the website https://www.nomago.si/sl/prevoz-letalisce or at the Nomago Travel travel agency, located at Trg Ajdovščine 1. For payment by proforma invoice, contact us at the telephone number +38614317777.

Online payment of travel tickets can be made using the cards or payment channels below:

• MasterCard
• Maestro
• Visa
• Discover
• PayPal

If you have any problems, please contact us on our number +386 1 431 77 77 available 24 hours or at shuttle@nomago.si.

You can register by clicking on "Login" in the top right corner of our website, and then entering your email address into the form and confirming that you agree to the terms and conditions. To confirm your registration, click on the "Login" button.

If you are already registered, you can log in by clicking on the "Login" link in the top right corner of the website. You can also log in with your Facebook or Google account.

You can also purchase a ticket without registration.